Square status - United Kingdom

Performance Issues: Point of Sale and Dashboard
Incident Report for Square UK
Resolved
Performance issues with the Dashboard and Point of Sale app are resolved. We greatly appreciate your patience!
Posted Feb 21, 2021 - 22:04 GMT
Monitoring
The performance issues with the Dashboard and Point of Sale are showing signs of improvement. Thank you for your patience while our engineers resolve these issues. We will update once more once everything is fully back.
Posted Feb 21, 2021 - 21:29 GMT
Update
The performance issues with the Dashboard and Point of Sale are showing signs of improvement. Thank you for your patience while our engineers resolve these issues. We will update once more once everything is fully back.
Posted Feb 21, 2021 - 21:28 GMT
Identified
We've identified the root cause for the outages to Point of Sale and Dashboard and are working quickly to restore services.

In the meantime, any payments taken are still being collected but will be delayed in showing in your balance on the Dashboard or app because of the servers being down. Thank you all for your patience as we work to get everything back up.
Posted Feb 21, 2021 - 21:12 GMT
Investigating
We're fielding reports of the Dashboard and Point of Sale being down stating server issues.

We're currently working with engineering to resolve this as soon as possible. We'll be back to update here once we know more.
Posted Feb 21, 2021 - 20:56 GMT
This incident affected: Point of Sale and Dashboard.