Support Center

Square status - United Kingdom

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Payments Operational
Cash App Operational
Point of Sale Operational
Team Management Operational
Dashboard Operational
Transfers Operational
Reporting Operational
Customer Directory Operational
Online Store Operational
Support Centre & Seller Community Operational
Developer Services Operational
Balances ? Operational
Gift Cards Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021
Performance Issues: Transfers to Linked bank Account.
Resolved - The delays we experienced today with transfers and verified bank accounts have been resolved and services are back up to speed.

Thank you again for your patience and understanding as we worked towards a resolution.
Jan 22, 21:44 GMT
Monitoring - We’ve confirmed with our Payments Engineering team that transfers are beginning to display correctly in the Dashboard for Sellers who added a bank account yesterday (1/21).

Thank you for your patience as we determined the cause of these ACH transfers not showing up on time as intended. We will continue to monitor until this is fully resolved.
Jan 22, 20:39 GMT
Identified - Our Payments Engineering team has identified the issue with yesterday’s delayed transfers. We can confirm this issue is only affecting Sellers who attempted to add a bank account yesterday (21/1). Existing accounts before Thursday, 21 January will not be experiencing such issues.

Once a fix has fully begun to be implemented, we will update accordingly.
Jan 22, 16:11 GMT
Update - Our teams are still investigating reported issues regarding some transfers from Thursday, 21 January, relating to bank account verification errors.

We know that receiving your funds on time is critical to your business, and we apologise for any disruptions this has caused. We will be back with more info as we know it.

If you have recently signed up and linked your bank account, this may affect your ability to take payments.
Jan 22, 16:00 GMT
Investigating - We're investigating reports of delayed transfers from Thursday, 22 January 21. As of now, Sellers may see an incorrect error message that no bank account is linked and verified within their Online Dashboard.

If you have recently signed up and linked your bank account, this may affect your ability to take payments.

We'll post more updates as we receive them while our Payments engineering team works to implement a solution.
Jan 22, 15:30 GMT
Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Delay in Transaction Reporting
Resolved - Testing is now complete and reporting has recovered sooner than expected. Thank you again!
Jan 12, 22:38 GMT
Monitoring - Engineering is performing some tests that will delay the appearance of transaction reporting by about 10-15 minutes. Payments themselves will not be impacted.

We will post again when the test is complete. Thank you!
Jan 12, 22:29 GMT
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

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