Square UK Status

Apr 14, 2021

No incidents reported today.

Apr 13, 2021

Phone Support: Higher Than Expected Wait Time

Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Apr 13, 15:49 BST

Identified - We're experiencing higher than expected wait times today for our phone queue.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles, sellercommunity.com for access to our seller forums or contact us on social media. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding.
Apr 13, 08:23 BST

Apr 12, 2021

Phone Support: Higher Than Expected Wait Time

Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Apr 12, 17:59 BST

Identified - We're experiencing higher than expected wait times today for our phone queue.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles, sellercommunity.com for access to our seller forums or contact us on social media. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding.
Apr 12, 10:06 BST

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

Payments Outage: Square POS and Square Online

Resolved - We've resolved the underlying cause of the earlier payments issue, thank you for your patience and apologies for any inconvenience.
Apr 9, 02:57 BST

Update - Payments have recovered and we're continuing to investigate the underlying cause of the outage.
Apr 9, 01:13 BST

Monitoring - Payments look to be stabilising for UK. We'll continue to monitor the situation.
Apr 9, 00:58 BST

Investigating - We’re receiving reports that payments are being declined on the Square POS app and Square Online for UK based sellers.

We’ll post more updates and details as they come along. Thanks for your patience in the mean time and apologies for the inconvenience.
Apr 9, 00:41 BST

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

Performance Issues: Sandbox Payments

Resolved - Our engineering team has implemented a fix for the issues causing Sandbox payments to pull 500 errors.

Payments are processing normally now without error and will continue to be monitored. We apologize for the disruption today.
Apr 5, 18:20 BST

Identified - We've identified an issue causing payments created in Sandbox to result in 500 errors.

Our engineering team is currently working on a fix. Thank you for your patience and we'll be back with an update as soon as possible.
Apr 5, 17:58 BST

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.