Square UK Status

Feb 8, 2023

No incidents reported today.

Feb 7, 2023

Resolved - Our team has determined the cause of the disruption on the Square Appointments app on iOS. If your app crashes when viewing your transactions, or on startup of the app, please delete and reinstall the app.

If the above solution does not fix the issue, please contact our support team directly for further investigation.

We appreciate you for sticking with us while we worked on finding a fix.
Feb 7, 18:42 GMT

Update - We have received reports of the Square Appointments App on iOS crashing when sellers try to view their transactions. Our team is actively working on a fix, and we will continue to update you with more information as we receive it.

If you are experiencing this issue, we recommend viewing your transactions in the Square Point of Sale app or in your Dashboard.
Feb 7, 12:27 GMT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Feb 7, 11:56 GMT

Payments Disruption

Resolved - We’re no longer seeing elevated levels of payment declines and card processing activity has returned to normal. Our team will continue to work with our partners on uncovering the underlying cause of the earlier disruption and putting in place safeguards to help prevent issues of this nature from recurring in the future.
We understand how important it is for all of our services to be running for your business, thank you for your patience with us as we monitored the situation.
Feb 7, 00:45 GMT

Monitoring - While we are seeing less elevated level of declines with most card carriers, we are continuing to see reports of declines when using Discover. If you continue to experience declines, please advise your customers to use an alternative card or form of payment.
We appreciate your patience as we continue to work on resolving this disruption. We will continue monitoring the situation and provide updates as we have them.
Feb 7, 00:16 GMT

Update - We are continuing to investigate an ongoing disruption in Payment Acceptance. We know how detrimental service disruptions can be to the functionality of your business. We appreciate your patience during this time while our engineers work towards a fix. We will continue to post updates here as we receive them.
Feb 6, 22:18 GMT

Update - We are currently experiencing a disruption resulting in some sellers being unable to accept payments. We understand how important it is never to miss a sale, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Feb 6, 21:25 GMT

Update - We’re currently investigating reports regarding Discover card payments not completing for customers. We will provide further updates as they come to hand, during this time, we recommend trying another card to complete a purchase. Thank you for your patience as our engineers continue to investigate.
Feb 6, 20:54 GMT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Feb 6, 20:54 GMT

Feb 6, 2023

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

Online Store Disruption

Resolved - We've resolved the earlier issue we saw with Square Online website item pages not loading correctly in Safari web browsers.

Thanks for your patience while our team worked on a fix, and apologies for any inconvenience as a result of this issue.
Feb 3, 04:13 GMT

Investigating - We're currently investigating an issue where Square Online websites are not correctly displaying item pages when viewed with Safari web browsers. For the time being, we recommend Square sellers and customers browsing Square Online websites use Chrome or Firefox web browsers.

Apologies for any inconvenience, we'll be back with further updates as soon as they come to hand.
Feb 3, 04:06 GMT

Feb 2, 2023

No incidents reported.

Feb 1, 2023

Degraded Performance: Square Point of Sale

Resolved - We have issued a fix that has resolved the Square Point of Sale app crashes when using the keypad. We cannot thank you enough for all your patience while we worked to get this resolved.
Feb 1, 19:44 GMT

Investigating - We're currently investigating an issue where the Square Point of Sale app crashes when using the keypad to input a sale.

Our engineers are aware of this issue and working to get this resolved, in the meantime, if you need to accept a payment, please use the Square Virtual Terminal.

Thanks for your patience.
Feb 1, 13:50 GMT

Jan 31, 2023

Multiple Services Disruption

Resolved - We've applied a fix for the issue that was preventing some Square Support pages from loading correctly. Support pages are loading correctly again now. Thanks again for your patience with us while we worked to resolve this issue.
Jan 31, 04:29 GMT

Monitoring - We've applied a fix for the issue that was preventing some Square Support pages from loading correctly. Support pages are loading correctly again now. We'll continue to monitor the issue for a short while to ensure we don't see a recurrence. Thanks again for your patience with us while we worked to resolve this issue.
Jan 31, 04:07 GMT

Identified - We've identified the issue preventing some Square Support pages from loading correctly. Most support pages are loading correctly again now. Our engineers are continuing to work on restoring full functionality and ensuring there are no further loading errors. Thanks again for your patience with us as we continue to work on resolving this issue.
Jan 31, 04:00 GMT

Investigating - We're currently investigating an issue with Square Support web pages not loading. We'll be back with more information as soon as it comes to hand. Thank you for your patience with us as we work to resolve this issue.
Jan 31, 03:29 GMT

Jan 30, 2023

Team Management Disruption

Resolved - We received confirmation that Square Team Members are back to working as intended.

Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.
Jan 30, 22:46 GMT

Identified - We are currently experiencing a disruption that is impacting Square Team signup. When trying to create a new employee, they will not receive an invitation to join. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 30, 22:41 GMT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 30, 21:54 GMT

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Square for Retail Disruption

Resolved - Our team has confirmed that the disruption affecting Inventory Synchronization has been resolved. Please update your Square for Retail application to version 6.9 to apply the implemented solution.

We thank you for your patience and understanding today.
Jan 27, 01:09 GMT

Monitoring - An update has been released to address the inventory sync disruption, please update to version 6.9. We will continue monitoring and provide future updates here.

We know how important it is for you and your business for inventory to be synced correctly. We thank you for sticking with us while our team worked on this resolution.
Jan 26, 20:58 GMT

Update - Our team continues to work hard on addressing this behavior and a fix has been implemented to aid those experiencing it. Sellers still affected by this inconvenience can reach out to our team to have their case escalated.

This disruption is expected to be permanently addressed in an upcoming update to the Square for Retail application. We appreciate your continued patience.
Jan 26, 15:24 GMT

Update - Our team has implemented a temporary solution to this disruption. Sellers not able to sync their item inventory may log out and log back into the Square for Retail application to resume the syncing of inventory.

Please note that if you have a current inventory count draft, logging out and back in will cause the draft counts to be permanently deleted.

Also note that Items can still be created in-app without logging out, by going to More > Items > Create Item.

A permanent solution will be included in an upcoming update, we expect this update to be available in the next day or two. Thank you for your patience as the team works to address this disruption.
Jan 26, 00:57 GMT

Update - Our team has implemented a temporary solution to this disruption. Sellers affected by Item or Inventory synchronization disruptions may log out and log back into the Square for Retail application to resume the syncing of inventory.

A permanent solution will be included in an upcoming update. Thank you for your patience as the team works to address this disruption.
Jan 25, 22:36 GMT

Identified - Our engineers have confirmed a disruption affecting Square for Retail. Sellers that attempt to create an item via item receive inventory flow will receive an error message that can or may have disrupted the synchronization of items between the Dashboard and the Point of Sale.

This disruption will be addressed in an upcoming update to Square for Retail. Thank you for your patience while our team works on this solution.
Jan 25, 16:07 GMT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 25, 14:39 GMT

Jan 26, 2023

Jan 25, 2023