Square UK Status

Dec 1, 2022

No incidents reported today.

Nov 30, 2022

Degraded Performance: Payment Acceptance

Resolved - This issue has been fully resolved.

Thanks again for bearing with us.
Nov 30, 13:45 GMT

Monitoring - Our partner has confirmed they have resolved the issue causing some payments where 3DS authentication is required to fail. We will continue to monitor the situation for a period of time. We appreciate your patience today.
Nov 30, 13:31 GMT

Identified - Our partner has identified the issue which may be causing some payments where 3DS authentication is required to fail and they are working on a fix.

Thanks for your continued patience.
Nov 30, 12:01 GMT

Investigating - Due to an issue with one of our third-party partners, some customers processing payments where 3DS authentication is required may experience a decline when attempting to accept payments.

Our engineering team are actively working with our partner on a solution we'll be back as soon as we have an update.
Nov 30, 11:01 GMT

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

Degraded Performance: Square Terminal and Square Register Network Connection

Resolved - We have confirmed the disruption affecting Network Connectivity on Square Register and Terminal has been corrected by our engineers on the latest update. Please make sure to update your Square Register or Terminal to version 6.4b.
We cannot thank you enough for your patience while we worked to get this resolved!
Nov 26, 15:07 GMT

Identified - Our engineers have released a fix for network connection issues with Square Register. If you are using Square Register please update to version 6.4 of the Square Register software.

We're continuing to work on a fix for Square Terminal, and appreciate your patience as we work to resolve this issue.
Nov 18, 05:33 GMT

Monitoring - Our engineers have released a fix to resolve the issue impacting Square Register and Square Terminal. We will continue monitoring the progress of the fix until fully resolved. We appreciate your patience as we work to repair this issue. We will be sure to provide additional updates as we receive them.
Nov 17, 16:35 GMT

Identified - Our engineering team have identified the issue causing network disturbance with some Square Registers and Square Terminals. They are working on getting a fix in place and will update you as soon as the issue is fully resolved.
In the meantime, if you are experiencing a network issue with your Register or Terminal, please follow the troubleshooting steps below.

Thanks again for your patience.
Nov 15, 16:53 GMT

Investigating - If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*

Square Terminal: https://squareup.com/help/article/6180
Square Register: https://squareup.com/help/article/6537

Thank you for your patience while our engineers continue to work on a fix for this issue.
Nov 9, 18:39 GMT

Scheduled Maintenance: Delayed Transfers

Resolved - We can confirm that our upstream banking partner's scheduled maintenance has been completed. Transfers are now available again.

We appreciate your patience and thank you for sticking with us.
Nov 26, 13:34 GMT

Identified - We have been notified by our upstream banking partners of scheduled maintenance beginning Saturday, November 26th at 08:00 GMT through Saturday, November 26th at 13:30 GMT, causing a delay in instant, manual, and automatic transfers.

We understand how important access to your funds is, and any potentially delayed Transfers will be delivered immediately upon the resolution of maintenance. We appreciate your patience while this exercise is concluded.
Nov 25, 16:53 GMT

Nov 25, 2022

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

Degraded Performance: Square Terminal and Cash Management

Resolved - The disruption with Square Terminal and Cash Management has been resolved. We appreciate your patience as our engineers worked to resolve this.
Nov 19, 22:46 GMT

Identified - We have identified an issue with Square Terminal where some sellers are experiencing an error when trying to enable the Cash Management Setting.

If you need Cash Management enabled, please perform a factory reset on your Terminal, which will fix this issue. Before performing a reset, please ensure:

- You do not have offline payments pending
- You know your WiFi password and Square account login details
- You have the time to perform the reset, which may take 10-15 minutes

Thanks for your patience while we work on a fix for this issue.
Nov 18, 03:36 GMT

Investigating - We are currently receiving reports of Square Terminal users experiencing an error when trying to enable the Cash Management Setting. We are working closely with our Engineering teams to determine a cause and deploy a fix.

We will be back soon with another update.
Nov 17, 21:50 GMT

Online Store Disruption

Resolved - We can confirm that the disruption affecting Square Online has now been fully resolved.

Thank you for your continued patience while we worked to resolve this issue.
Nov 19, 19:51 GMT

Investigating - We are currently seeing reports of some sites experiencing checkout failing due to slow loading times. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 18, 19:55 GMT

Nov 18, 2022

Degraded Performance: Online Booking

Resolved - We can confirm that our team has found and deployed a fix for this incident. You should no longer experience freezing during the Online Booking process for Appointments.

We appreciate you sticking with us while we worked towards a resolution.
Nov 18, 18:23 GMT

Update - Thank you for bearing with us as our engineers continue to work on solving this issue.
If you do experience a freeze during the process of an Appointments Online Booking, please follow the troubleshooting suggestion listed below.
Nov 15, 14:30 GMT

Investigating - We are experiencing freezing issues at the end of the Appointments Online Booking process. Our engineering team is working on getting this resolved as quickly as possible.

As a temporary workaround, please try refreshing your browser when seeing this issue.

Thank you for your patience.
Nov 14, 18:11 GMT

Degraded Performance: Square Online

Resolved - We've resolved the earlier disruption where a small number of sellers saw issues with fulfilment settings on Square Online. Thanks for your patience as our engineers worked on a fix.
Nov 18, 03:48 GMT

Investigating - We currently experiencing a disruption that could be affecting fulfillment settings on Square online. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 17, 22:12 GMT

Performance Issues: Square Dashboard

Resolved - We've resolved the earlier issue we saw related to incorrect information displaying on some sellers' Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

Thanks for your patience as our engineers worked to resolve this issue.
Nov 18, 00:37 GMT

Update - We're continuing to investigate reports from some sellers related to incorrect information displayed on their Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

We'll provide further updates as they come to hand, thanks for your patience as our engineers work to resolve this issue.
Nov 18, 00:17 GMT

Investigating - We're currently investigating reports from some sellers related to incorrect information displayed on their Square accounts. We'll provide further updates as they come to hand, thanks for your patience as our engineers work on resolving this issue.
Nov 17, 23:29 GMT

Nov 17, 2022