Square status - United Kingdom

All Systems Operational
Payments Operational
Cash App Operational
Point of Sale Operational
Team Management Operational
Dashboard Operational
Transfers Operational
Reporting Operational
Customer Directory Operational
Online Store Operational
Support Centre & Seller Community Operational
Developer Services Operational
Balances ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - The issues regarding balance updates and delays have been fully resolved. Thanks again for bearing with us while we worked towards a resolution.
Oct 22, 22:57 BST
Identified - We've identified the root cause of balances being delayed and our Payments engineering is actively working on a fix.

We know how important it is to be able to transfer your funds on time and we're sincerely sorry for the disruption today. Thanks for hanging in there with us as we work to resolve this issue.
Oct 22, 16:38 BST
Investigating - We’re investigating reports of a delay in updates to Square balances. This may impact your ability to initiate Instant Transfers.

We'll be back with an update as soon as possible.
Oct 22, 16:11 BST
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Resolved - The issue impacting our phone lines have now been resolved. Thank you for bearing with us!
Oct 19, 17:19 BST
Monitoring - Our phone lines are beginning to work again and we’ll continue to monitor as our teams work to ensure the fix will completely resolve the issues.

Thank you for hanging with us.
Oct 19, 16:44 BST
Update - We are still experiencing intermittent issues with our phone line and are working to resolve this.

For support, please contact our team via email and social media. If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

Thank you for your continued patience. We sincerely apologise for any inconvenience caused.
Oct 19, 15:41 BST
Update - We are actively working to resolve the issue with our phone lines.

You can still reach our team via email and social media for support. If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

Thank you for hanging in there!
Oct 19, 11:06 BST
Update - Our teams are still working to resolve the issue with our phone lines.

In the meantime, you can reach out to our team via email and social media for support. If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

Thank you for bearing with us!
Oct 19, 10:19 BST
Identified - Our teams have identified the cause of the issue impact our phone line and are actively working towards implementing a fix.

If you are unable to reach us by phone in the meantime, please email us with any queries. We will aim to respond to all emails as soon as possible.

Thank you for your continued patience!
Oct 19, 10:08 BST
Update - We are continuing to investigate this issue. You can still email our team with your queries in the meantime squareup.com/help/gb/en/contact.

For answer to common questions, visit squareup.com/help or sellercommunity.com

Thank you for bearing with us!
Oct 19, 09:49 BST
Investigating - We're experiencing an issue on our phone lines today.

Please email us with any queries in the meantime. We will aim to respond to all emails as soon as possible.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions. Thank you for your patience.
Oct 19, 09:34 BST
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.