Square status - United Kingdom

All Systems Operational
Payments Operational
Point of Sale Operational
Team Management Operational
Dashboard Operational
Transfers Operational
Online Store Operational
Developer Services Operational
Balances Operational
Square Services Operational
Seller Community Operational
Account Accessibility Operational
Square for Retail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2022

No incidents reported today.

Aug 16, 2022

No incidents reported.

Aug 15, 2022
Resolved - We have confirmed with our vendor partner that the issue causing SCA payments to decline has been corrected and the issue is now fully resolved.

We appreciate your patience as we worked to get this fix released.

Aug 15, 23:47 BST
Identified - Our vendor partners have confirmed that the issue is identified and is in process of being corrected. Payments should be returning to full functionality, but we will continue to monitor until this issue is confirmed fully resolved.
Aug 15, 22:59 BST
Update - Strong Customer Authenticated payments are declining. Our engineers are currently working on a fix for this, we will update you as soon as this incident progresses. We apologize for the inconvenience.
Aug 15, 22:42 BST
Investigating - Customer authenticated payments are declining.
Aug 15, 22:14 BST
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Resolved - Our team has identified the issue surrounding Discounts applied to Open Checks on Square for Restaurants running on Square Terminals and Square Registers running version 5.94 or later. This error will be corrected in an upcoming update.

Thank you for your patience as our team worked to investigate this.

Aug 11, 21:58 BST
Investigating - We’ve received confirmed reports of issues impacting Discounts on Open Tickets on the Square for Restaurants application version 5.97 on Square Terminal and Square Register.

Adding a Discount to a ticket, sending the ticket, and then opening the ticket will remove an already applied Discount.

We will be back soon with another update.

Aug 11, 20:43 BST
Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Resolved - Our engineering team has confirmed that the issue a small number of Square for Retail sellers were experiencing is now stable.
If you do experience a crash of this nature on Square for Retail on Square Register, please check for any available updates:

1. Tap the down arrow at the top of your Square Register.
2. Select Settings.
3. Tap Hardware > General > About Register.
4. Tap Software Update. If there is no update, your software is up to date.

Thank you for bearing with us while our team worked to resolve this issue.

Aug 4, 15:05 BST
Monitoring - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed this can occur where an item exists in an inventory with set minimum and maximum modifiers. This issue is currently only impacting the Retail app for Square Register. iOS devices are not impacted.

We've started rolling out an early update to app version 5.97 for impacted accounts. If you have experienced crashes of this nature on Square for Retail on Square Register, please check for any available updates:

1. Tap the down arrow at the top of your Square Register.
2. Select Settings.
3. Tap Hardware > General > About Register.
4. Tap Software Update. If there is no update, your software is up to date.

Our team is continuing to monitor this issue for sellers experiencing unexpected crashes per the above conditions and will continue to work on rolling out 5.97 for impacted sellers.

Aug 4, 04:55 BST
Update - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers. This issue is currently only impacting the Retail app for Square Register. iOS devices are not impacted.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.

Aug 4, 01:43 BST
Identified - We've received reports from a small number of Square for Retail sellers experiencing unexpected crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.

Aug 4, 01:24 BST
Investigating - We've received confirmed reports of issues impacting the ability to access item modifiers through Square for Retail, resulting in the item editing page crashing unexpectedly. This issue is currently only affecting Android devices - including the Square Register and Square Terminal.

Our team is working on a resolution and will update you as we have more information.

We appreciate your patience while we look to get this resolved.

Aug 3, 22:01 BST
Aug 3, 2022