Performance Issues: 2-Factor Authentication via SMS

Square status - United Kingdom

Incident Report for Square UK

Resolved

Issues related to SMS notification alerts are fully resolved and are being delivered as expected.

Thanks for bearing with us throughout the brief interruption.

Posted Feb 26, 2021 - 16:54 GMT

Update

In addition, we're receiving reports that Square Online order text alerts are not delivering as expected. Engineering is aware and working towards a fix.

Posted Feb 26, 2021 - 15:20 GMT

Update

We are continuing to investigate this issue.

Posted Feb 26, 2021 - 15:13 GMT

Investigating

We're currently fielding reports of 2-Factor Authorization codes not sending via SMS. Impacted services include POS logins, Buyer Profile logins and Appointment notifications.

Thanks for your patience while we work towards a fix.

Posted Feb 26, 2021 - 14:43 GMT

This incident affected: Point of Sale, Customer Directory, and Online Store.

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