Square status - United Kingdom

Performance Issues: Online Store
Incident Report for Square UK
Resolved
The Online Store issues from earlier have been fully resolved.

Thanks again for your patience today!
Posted Apr 17, 2020 - 16:11 BST
Monitoring
The Online Store and checkout links are beginning to work as expected. Our Engineering team will continue to monitor the Online Store to make sure everything is running at 100%.

We will share a final update once this has been fully resolved.
Posted Apr 17, 2020 - 14:40 BST
Update
Thanks for continuing to hang in there with us.

Along with the 500 and 504 error messages seen in the Online Store, we've also confirmed that checkout links are being impacted and are unable to be used. Our Engineering team is still working to implement a fix.

We'll keep updates coming as soon as we can. Thank you.
Posted Apr 17, 2020 - 14:22 BST
Identified
Good news. Our Engineering team has identified the cause of the error messages being shown in the Online Store. They're working quickly on releasing a fix.

Thank you for your patience. We'll share another update as soon as we can.
Posted Apr 17, 2020 - 13:53 BST
Investigating
We're currently investigating reports of the Online Store showing a 500 error message.

We'll be sure to share more updates as we receive them.
Posted Apr 17, 2020 - 13:31 BST
This incident affected: Online Store.