Payments Disruption
Resolved·Degraded performance

Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Sat, May 17, 2025, 05:22 PM
(5 days ago)
·
Affected components
Payment Acceptance
Updates

Resolved

Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Sat, May 17, 2025, 05:22 PM

Monitoring

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Sat, May 17, 2025, 04:58 PM(23 minutes earlier)

Investigating

We are currently experiencing a disruption with our processing partner which may result in Interac debit cards being declined at the point of sale. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Sat, May 17, 2025, 04:00 PM(57 minutes earlier)

Monitoring

We are currently experiencing a disruption with our processing partner which may result in Interac debit cards being declined at the point of sale. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Sat, May 17, 2025, 03:37 PM(23 minutes earlier)